Best Practices
The Customer Success Team avatar
Written by The Customer Success Team
Updated over a week ago

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General

  • Have a PurchasePlus Champion:

    • Be the go to for any questions relating to PurchasePlus.

    • Teach new users, as part of their onboarding.

Purchasing

Invoicing

  • Email ePDF invoices to your PurchasePlus invoice email address.

    • Benefits: less paper, more accurate data, better 3 way match.

    • Inform your suppliers to send invoices directly to your PurchasePlus invoice email address.

  • Send 1 invoice per PDF file.

  • Send good quality scanned invoices, if you don't have the electronic version. Do not write on scanned invoices, this will impact the invoice reading ability.

  • Ensure that the invoicing email address is in the 'To' or 'CC' fields and not 'BCC'.

  • Do not send through other documents, such as statements, picking slips, order confirmations.

  • Check line items on invoice before approving, and link invoice line items to Purchase Order line items if needed.

  • When sending bulk invoices, avoid duplicates, by checking if invoices already exist in PurchasePlus via the 'Invoices and Credit Notes' Snapshot.

Set Up

  • Create Buy Lists with products from formal Supplier catalogues to ensure correct pricing.

    • Ensures only products, which the supplier offers, are ordered.

    • Correct pricing on products.

  • Create 1 combined Buy List per Department.

    • e.g. 1x Kitchen, 1x Beverage, 1x Housekeeping.

  • Use consistent naming for Buy Lists.

    • e.g. Kitchen - Food, Kitchen - General Supplies.

    • e.g. Housekeeping - Guest Supplies, Housekeeping - Mini Bar.

    • This will help to identify the correct Buy List to use quickly.

  • Keep Self-managed pricing catalogue to a minimum.

    • To ensure correct pricing, self-managed pricing catalogues need to be strictly maintained.

  • Use consistent naming for Self-managed Catalogues.

    • e.g. Self-managed BOC Gas.

    • This will make exporting for price updates easier.

    • e.g. Please send all invoices to [HOTEL Email Address], with all other documents (statements, credit notes, adjustments, etc.) to [Hotel accounts email address].

  • Check that Approval Workflows, incl. limits, are up-to-date.

  • Before adding a new Supplier, check to see if a Supplier already exists, or if a Formal version exists.

  • Keep ABNs for informal Suppliers up to date, as this will help the invoice matching process.

  • Restrict users to departments to control who can see what, and who can order for which departments. Note: This requires additional work for the Finance Team, such as assigning invoices to departments, if they are not automatically assigned to the correct department.

  • If you can't find products in your Formal Suppliers catalogue, talk to suppliers about products you would like to purchase.

Inventory

    • Run Accrual Report.

    • Complete all stock transfers.

  • Send internal communications about end of month process.

    • e.g. order cut off, stock takes, completing internal requisitions, transfers.

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