FAQs & Troubleshooting

How do I change between Organisations & Accounts in Purchase Plus?

This guide will show you how to change between Purchase Plus accounts (organisations) you already have access to.

Written by The Customer Success Team
Updated over a week ago

Webinars - Buyers & Suppliers

Feeling a little rusty on your Purchase Plus knowledge? Join our Product Champion for a 45 minute insight into all things Purchase Plus!

Written by The Customer Success Team
Updated over a week ago

How can I check the department number? I can’t seem to do it system settings?

Written by The Customer Success Team
Updated over a week ago

What is punchout?

Written by The Customer Success Team
Updated over a week ago

Can I raise an internal requisition through a Buy List?

Written by The Customer Success Team
Updated over a week ago

My Purchase Requisition that I created last week has disappeared, where did it go?

Written by The Customer Success Team
Updated over a week ago

What do the orange lines on some of my Purchase Requisitions mean?

Written by The Customer Success Team
Updated over a week ago

Why can't I see the green '+' button?

In this section, we will show you what to do if you can't see the green '+' button.

Written by The Customer Success Team
Updated over a week ago

Can I create a Requisition through 'My Suppliers'?

Written by The Customer Success Team
Updated over a week ago

How do I write a note on the Order for the Supplier?

Written by The Customer Success Team
Updated over a week ago

Why can’t I find my Department or Account code when I'm creating a Purchase Requisition?

Written by The Customer Success Team
Updated over a week ago

Why is the ‘Origin’ name blank in the Purchase Requisition?

Written by The Customer Success Team
Updated over a week ago

Why is a product in my Buy List or Purchase Requisition coming up with 0/0 quotes?

Written by The Customer Success Team
Updated over a week ago

Why can't I change the price of a product in my Requisition?

Written by The Customer Success Team
Updated over a week ago

Why don't products with quantities in my Purchase Requisition show on top of the list, even after I refresh my screen?

Written by The Customer Success Team
Updated over a week ago

Why can’t I see the [Submit] button when I try to submit my Purchase Requisition for approval?

Written by The Customer Success Team
Updated over a week ago

Can I be emailed a copy of my Purchase Order when it gets sent to the Supplier?

Written by The Customer Success Team
Updated over a week ago

We have two Purchase Orders with different departments and account codes, but the Supplier only raised one invoice for both the Purchase Orders. Can we just consolidate the Purchase Orders and link the invoice to the new Purchase Order?

Written by The Customer Success Team
Updated over a week ago

Can I write a note for the Supplier on every product line in my Purchase Order if I want to?

Written by The Customer Success Team
Updated over a week ago

How can I find the Purchase Orders generated from Purchase Requisitions?

Written by The Customer Success Team
Updated over a week ago

How do I cancel a Purchase Order, and tell the Supplier that I don't want the order?

Written by The Customer Success Team
Updated over a week ago

I'm trying to receive a Purchase Order, that is consolidated, into Inventory, but an 'Unprocessable Entity' error message keeps coming up, why?

Written by The Customer Success Team
Updated over a week ago

Some of our Purchase Orders have a note saying 'Note: Unit Price with * denotes purchaser price'. What does that mean?

Written by The Customer Success Team
Updated over a week ago

Can I custom sort my Purchase Orders by 'Sent' date?

Written by The Customer Success Team
Updated over a week ago

Is there a way to close multiple Purchase Orders in bulk?

Written by The Customer Success Team
Updated over a week ago

Why aren't the Purchase Orders closing automatically, even when the Invoice is matched?

Written by The Customer Success Team
Updated over a week ago

Why are my Invoice line items unlinked?

Written by The Customer Success Team
Updated this week

Is there a way to mark an invoice as ‘Processed’ in Purchase Plus without actually processing it?

Written by The Customer Success Team
Updated over a week ago

Can I update an invoice once it's been reconciled?

Written by The Customer Success Team
Updated over a week ago

If I accidentally attach the incorrect Purchase Order to an Invoice, can this be fixed?

Written by The Customer Success Team
Updated over a week ago

Can I re-open a Cancelled or Processed Credit Note?

Written by The Customer Success Team
Updated over a week ago

What is the date range on documents that Purchase Plus can process?

Written by The Customer Success Team
Updated over a week ago

Can I edit my Invoice reference without having to open the invoice body?

Written by The Customer Success Team
Updated over a week ago

My invoice numbers have spaces in them, will this be a problem for Purchase Plus?

Written by The Customer Success Team
Updated over a week ago

Can you change the date on an invoice that has been processed?

Written by The Customer Success Team
Updated over a week ago

We forgot to receive our goods to Inventory when we receipted the Invoice, what do we do to add them now?

Written by The Customer Success Team
Updated over a week ago

Can I link multiple Purchase Orders to one Invoice?

Written by The Customer Success Team
Updated over a week ago

Is it possible to link an Invoice to a Purchase Order if the Purchase Order is for a different Supplier?

Written by The Customer Success Team
Updated over a week ago

If I attached the invoice to the Purchase Order after I received the order, what will the price be in Inventory?

Written by The Customer Success Team
Updated over a week ago

Why do some Invoices sent by the Supplier to Purchase Plus I take a while to show up?

Written by The Customer Success Team
Updated over a week ago

My Invoice has been sent to our Invoicing email address, but it is not showing up yet, where is it?

Written by The Customer Success Team
Updated over a week ago

I’ve scanned an Invoice to Purchase Plus email address as a PDF, but I can only see a line item summary with no products showing, why?

Written by The Customer Success Team
Updated over a week ago

Some invoices are out of balance by only $-0.03, how do I fix this?

Written by The Customer Success Team
Updated over a week ago

The Invoice tax total is out of balance, how do I fix it?

Written by The Customer Success Team
Updated over a week ago

The Invoice has a wrong date, how do I fix it?

Written by The Customer Success Team
Updated over a week ago

How can I reduce the amount of Flagged Invoices?

Written by The Customer Success Team
Updated over a week ago

How do I Delete Invoices?

Written by The Customer Success Team
Updated over a week ago

What do I do to Process or Delete a Cancelled Invoice?

Written by The Customer Success Team
Updated over a week ago

Why can’t I link multiple Invoices to a Credit Note?

Written by The Customer Success Team
Updated over a week ago

Can I process Credit Notes manually?

Written by The Customer Success Team
Updated over a week ago

Why can I see invoices that need my Approval from our other 'child' properties, even though I’m not set as an Approver for the individual property(ies)?

Written by The Customer Success Team
Updated over a week ago

Why aren't all Account Codes displayed when adding codes to Purchase Orders or Invoices? And what do I do if I don't know the Department or Account code?

Written by The Customer Success Team
Updated over a week ago

Why can't I add the Account Code to an Invoice?

Written by The Customer Success Team
Updated over a week ago

My Invoices are in 'Open' Status, what does that mean and what do I do to fix it?

Written by The Customer Success Team
Updated over a week ago

Why can't I create a manual invoice for a Supplier that is newly created, or newly added to the Accounts Payable hub?

Written by The Customer Success Team
Updated over a week ago

Can I create an invoice manually for Suppliers that are enabled for sending Invoices electronically?

Written by The Customer Success Team
Updated over a week ago

Why do Paperless Invoices default to the Buyer as the Department rather than being allocated to the assigned Department?

Written by The Customer Success Team
Updated over a week ago

I am having trouble processing Invoices, when I click [Process] it freezes, can you please help me?

Written by The Customer Success Team
Updated over a week ago

How do I move a Processed Invoice back to 'Reconciled' stage?

Written by The Customer Success Team
Updated over a week ago

Important Changes to PDF Paperless Invoicing - a detailed explanation

This article outlines in detail the amendments that we are introducing to paperless invoicing from June 10th 2020.

Written by The Customer Success Team
Updated over a week ago

I have Internal Requisitions that need to be cancelled, but when I try to cancel them this error comes up 'Destination can't be blank'. What does that mean?

Written by The Customer Success Team
Updated over a week ago

When I raise an Internal Requisition, can I limit the product list to show just what is in my outlet, rather than showing the whole product list?

Written by The Customer Success Team
Updated over a week ago

How can I complete weekly stock takes in Purchase Plus?

Written by The Customer Success Team
Updated over a week ago

Can I limit certain users to a particular stock location?

Written by The Customer Success Team
Updated over a week ago

How do I print stock take sheets by category without starting a new Stock take?

Written by The Customer Success Team
Updated over a week ago

Can I delete a duplicate open stocktake?

Written by The Customer Success Team
Updated over a week ago

Why doesn't my stocktake list include my linked products?

Written by The Customer Success Team
Updated over a week ago

Can I merge products when my Supplier sends me a different brand to that which I've ordered?

Written by The Customer Success Team
Updated over a week ago

Can I record temperatures of received goods for HACCP anywhere in Purchase Plus?

Written by The Customer Success Team
Updated over a week ago

How do I stop a certain product from being ordered in error?

Written by The Customer Success Team
Updated over a week ago

Can I change the price/value of an item in a closed stock take?

Written by The Customer Success Team
Updated over a week ago

Can I transfer my recipes as one item between stock locations?

Written by The Customer Success Team
Updated over a week ago

How do I enter or update par levels in Inventory?

Written by The Customer Success Team
Updated over a week ago

I am having trouble importing my stocktake back into stock location, why am I getting an error message?

Written by The Customer Success Team
Updated over a week ago

Does Purchase Plus automatically update the Inventory period to the current month, or do I have to manually change it?

Written by The Customer Success Team
Updated over a week ago

Can I adjust the value of the product when I transfer it from main stores to a stock location? And can I adjust the value of a Purchase Order to match the Invoice?

Written by The Customer Success Team
Updated over a week ago

Can a bar code scanner be used with the Purchase Plus Inventory model?

Written by The Customer Success Team
Updated over a week ago

How do we use the Par level function in the Inventory module?

Written by The Customer Success Team
Updated over a week ago

How do I change the item/unit value in my Stock Locations?

Update the value of an item in a Stock Location.

Written by The Customer Success Team
Updated over a week ago

Why can’t I delete a product from Inventory?

Written by The Customer Success Team
Updated over a week ago

What is the difference between a Stock Transfer and a Stock Variance?

Written by The Customer Success Team
Updated over a week ago

Why can't I create a Stock Transfer?

Written by The Customer Success Team
Updated over a week ago

Is there a report that will show me what stock has been transferred to a Location, and if I transferred it correctly?

Written by The Customer Success Team
Updated over a week ago

How do I adjust Stock levels?

Written by The Customer Success Team
Updated over a week ago

How do I allow negative Stock levels?

Written by The Customer Success Team
Updated over a week ago

Why is the 'Stock Movement' report showing “0” for the Cost of Goods Sold quantity for this month?

Written by The Customer Success Team
Updated over a week ago

Can I do a Stocktake for just one Stock Location/Outlet? And how do I do that?

Written by The Customer Success Team
Updated over a week ago

Why does the Stocktake status show last month instead of the current month?

Written by The Customer Success Team
Updated over a week ago

We are trying to do our stocktake for the current month, but I can only see last month, what do I do?

Written by The Customer Success Team
Updated over a week ago

I have beverage transfers to do, but I have clicked 'Start All' under Stocktake. Will this change the current stock quantity if the transfers are approved after that button is clicked?

Written by The Customer Success Team
Updated over a week ago

While I was doing stocktake I found and updated an item with an incorrect price, how will this affect Stocktake?

Written by The Customer Success Team
Updated over a week ago

I have found products in my bar that are not in the Stock Location in Purchase Plus, how do I add them into my Stocktake?

Written by The Customer Success Team
Updated over a week ago

Can I clear stock variances during a Stocktake?

Written by The Customer Success Team
Updated over a week ago

How do I clear my Expense Locations, and where does the stock value go once cleared?

Written by The Customer Success Team
Updated over a week ago

Why can’t I close my Stocktake, even though variances are at '0'?

Written by The Customer Success Team
Updated over a week ago

Can I delete a closed Stocktake?

Written by The Customer Success Team
Updated over a week ago

Can we have two organisations set up for Budget approval reasons?

Written by The Customer Success Team
Updated over a week ago

How can I import my self-managed pricing catalogue as a Buy List?

Written by The Customer Success Team
Updated over a week ago

What is Contract Pricing, and how do I create a Contract Pricing Catalogue?

Written by The Customer Success Team
Updated over a week ago

How do I check the price of a product, as a Buyer?

Written by The Customer Success Team
Updated over a week ago

Can I change the Buy List settings and add products to a Buy List for a 'child' organisation at a 'parent' organisation level?

Written by The Customer Success Team
Updated over a week ago

If I create an informal product in a manual invoice screen, will that product be available to use again later? Or do I need to create it again?

Written by The Customer Success Team
Updated over a week ago

Why can't I add a product to my Buy List through the Supplier’s catalogue?

Written by The Customer Success Team
Updated over a week ago

Why is my Buy List missing some quotes?

In this section, we will show you what to do if product quotes are no longer displayed in your Buy List.

Written by The Customer Success Team
Updated over a week ago

I can't find a User Account in Purchase Plus, where did it go!?

Written by The Customer Success Team
Updated over a week ago

How can I change the Password of a User in our organisation? (Buyer)

Written by The Customer Success Team
Updated over a week ago

How can I check if a User is set up to receive notifications for Orders or Invoices that require their Approval?

Written by The Customer Success Team
Updated over a week ago

Can I delete a User's account in our organisation (Both Purchasers & Supplier account)?

Written by The Customer Success Team
Updated over a week ago

How do I update my User Account with new details?

In this section we will show you how to update your User account contact information

Written by The Customer Success Team
Updated over a week ago

How do I change the name of a Supplier in Purchase Plus?

Written by The Customer Success Team
Updated over a week ago

Can an Informal Supplier send you a catalogue to upload, so I don't have to create them myself? And how do I check if they are an Informal Supplier?

Written by The Customer Success Team
Updated over a week ago

I have an Informal Supplier that needs a name change, can I do this myself?

Written by The Customer Success Team
Updated over a week ago

How can I check what the email address of a formal Supplier is for my invoices? And how do I check if my Purchase Order has been sent?

Written by The Customer Success Team
Updated over a week ago

Are the spaces between the ABN numbers for my supplier going to be an issue?

Written by The Customer Success Team
Updated over a week ago

Why am I unable to purchase from a Marketboomer Supplier?

In this section, we will explain some of the reasons you may be having issues buying from a particular Supplier.

Written by The Customer Success Team
Updated over a week ago

How do I check who our formal Suppliers are?

Written by The Customer Success Team
Updated over a week ago

An Informal Supplier is still not visible when trying to raise an Informal Requisition even after I have successfully imported them into the Accounts Payable hub. Why is this?

Written by The Customer Success Team
Updated over a week ago

Is there a cost to the Supplier for emailing an Invoice as an ePDF?

Written by The Customer Success Team
Updated over a week ago

A credit note that is in 'Processed' state has not been imported into my Accounting system. Why is that?

Written by The Customer Success Team
Updated over a week ago

Can I approve invoices in bulk instead of doing them one by one?

Written by The Customer Success Team
Updated over a week ago

What happens to my pre-existing data if I delete or update my chart of accounts/GL codes?

Written by The Customer Success Team
Updated over a week ago

I have an invoice in a 'Flagged Externally' state, and I can't change or approve it. What does that mean?

Written by The Customer Success Team
Updated over a week ago

Where do my rounding adjustments go?

In this article, we outline what happens to the rounding adjustments on an invoice.

Written by The Customer Success Team
Updated over a week ago

What will happen if I create a Purchase Requisition for a Department that has no Approval Workflow assigned?

Written by The Customer Success Team
Updated over a week ago

I received a notification to Approve a Requisition, but I can’t find it under my ‘Awaiting my Approval’ tab. Where did it go?

Written by The Customer Success Team
Updated over a week ago

Why can't I Approve a Requisition?

Written by The Customer Success Team
Updated over a week ago

Why don’t I see quotes on Purchase Requisitions that I have to approve at the 'Parent' level of my hub?

Written by The Customer Success Team
Updated over a week ago

How do I remove a User from being an Invoice Approver?

Written by The Customer Success Team
Updated over a week ago

Can I set up a Purchase Request limit for someone?

Written by The Customer Success Team
Updated over a week ago

Can there be an Approval Limit set for Operational Approvers?

Written by The Customer Success Team
Updated over a week ago

Is it possible to restrict an Approver to certain permissions at the 'Parent' level in a hub set up?

Written by The Customer Success Team
Updated over a week ago

What persona is needed to be able to do a Punchout order?

Written by The Customer Success Team
Updated over a week ago

Is there a way to recall a scheduled Catalogue import as I want to schedule a new one?

Written by The Customer Success Team
Updated over a week ago

Creating a New Product

Struggling to find a suitable description for your product? We may have to create a new one for you.

Written by The Customer Success Team
Updated over a week ago

How do I remove products from my catalogue(s)?

Written by The Customer Success Team
Updated over a week ago

I've found duplicate or incorrect product descriptions, what do I do?

In this section, we will show you what to do if you find a duplicate or an incorrect item description.

Written by The Customer Success Team
Updated over a week ago

Why is the item price in the catalogue different to the price on the Purchase Order/Invoice?

Written by The Customer Success Team
Updated over a week ago

How do I verify if a product is from a Supplier's catalogue?

Written by The Customer Success Team
Updated over a week ago

Is there a way to view my Supplier’s pricing without raising a Purchase Requisition?

Written by The Customer Success Team
Updated over a week ago

Can I have access my Suppliers' Catalogues so that I can look up pricing please?

Written by The Customer Success Team
Updated over a week ago

How do I print a copy of my Catalogues?

In this guide, we will show you how to print a Catalogue.

Written by The Customer Success Team
Updated over a week ago

Can you please advise the country code for UK? I tried ‘UK’ but it didn’t work and I got an error, why is that?

Written by The Customer Success Team
Updated over a week ago

I tried to run the 'Who bought what' report for data from over two years ago, and it's not showing any results. Why not?

Written by The Customer Success Team
Updated over a week ago

Is there a Snapshot that will show Purchase Orders, mapped by Supplier, and shows our own Product code on the spreadsheet?

Written by The Customer Success Team
Updated over a week ago

Is there a Snapshot that shows Buy List potential quotes, pivoted by Supplier details?

Written by The Customer Success Team
Updated over a week ago

Is it possible to run the 'Period End Balances - Detail' report for previous months?

Written by The Customer Success Team
Updated over a week ago

Is there a report that shows me the last time my Suppliers' updated their prices?

Written by The Customer Success Team
Updated over a week ago

Can I run a ‘Requisitions Awaiting Approval’ Snap Shot report?

Written by The Customer Success Team
Updated over a week ago

Is there a report I can run to show me what deliveries will be coming today or tomorrow, so the Receiving team can prepare?

Written by The Customer Success Team
Updated over a week ago

Do we have a report that will show me missing/outstanding items from an order?

Written by The Customer Success Team
Updated over a week ago

Which Report/Snapshot can show me the latest quoted prices on products?

Written by The Customer Success Team
Updated over a week ago

Is there a snapshot report for products from Inventory being exported to our Invoicing system?

Written by The Customer Success Team
Updated over a week ago

Which Snapshot report shows me the Invoices imported from Purchase Plus into our Invoicing system?

Written by The Customer Success Team
Updated over a week ago

Can we export a list of Purchase Plus Users?

Written by The Customer Success Team
Updated over a week ago

Why are Deleted Users still showing in the 'Delegation of Authority' snapshot?

Written by The Customer Success Team
Updated over a week ago

What does 'Purchaser Preferred Pricing' mean?

Written by The Customer Success Team
Updated over a week ago

How do I download a customer list with email addresses to send invoices to?

Written by The Customer Success Team
Updated over a week ago

Which snapshot do I run to show me which products my customers bought the most of?

Written by The Customer Success Team
Updated over a week ago

Is it possible to download a customer list for each Catalogue?

Written by The Customer Success Team
Updated over a week ago

How can I change my Customer's or Purchaser’s number?

Written by The Customer Success Team
Updated over a week ago

How do I add new products to my Supplier Catalogue?

Written by The Customer Success Team
Updated over a week ago

Why can't my Buyer(s) see my products as a Supplier?

In this section, we will explain some of the reasons your customers may be unable to see your products.

Written by The Customer Success Team
Updated over a week ago

Is it possible to remove old orders from the 'New' folder of my 'Customer Orders' window?

Written by The Customer Success Team
Updated over a week ago