FAQs & Troubleshooting

General Queries

Is there a way to know which Suppliers use Purchase Plus?

Written by The Customer Success Team
Updated over a week ago

I am preparing to merge multiple Supplier companies into one new organisation that will have a new Purchase Plus account. What do I need to do?

This article lays out action plans for how to go about merging your Purchase Plus account.

Written by The Customer Success Team
Updated over a week ago

Change between Organisations & Accounts in Purchase Plus

This guide will show you how to change between Purchase Plus accounts (organisations) you already have access to.

Written by The Customer Success Team
Updated over a week ago

Webinars - Buyers & Suppliers

Feeling a little rusty on your Purchase Plus knowledge? Join our Product Champion for a 45 minute insight into all things Purchase Plus!

Written by The Customer Success Team
Updated over a week ago

How can I check the department number? I can’t seem to do it system settings?

Written by The Customer Success Team
Updated over a week ago

Requisitions

How do I add an attachment in a Purchase Requisition?

Written by The Customer Success Team
Updated over a week ago

How to add/update a new user into a Role for your Approval Workflows

Written by The Customer Success Team
Updated over a week ago

What is punchout?

Written by The Customer Success Team
Updated over a week ago

Raise an Internal Requisition through a Buy List

Written by The Customer Success Team
Updated over a week ago

My Purchase Requisition that I created last week has disappeared, where did it go?

Written by The Customer Success Team
Updated over a week ago

What do the orange lines on some of my Purchase Requisitions mean?

Written by The Customer Success Team
Updated over a week ago

Why can't I see the green '+' button?

In this section, we will show you what to do if you can't see the green '+' button.

Written by The Customer Success Team
Updated over a week ago

Can I create a Requisition through 'My Suppliers'?

Written by The Customer Success Team
Updated over a week ago

Why can’t I find my Department or Account code when I'm creating a Purchase Requisition?

Written by The Customer Success Team
Updated over a week ago

Why is the ‘Origin’ name blank in the Purchase Requisition?

Written by The Customer Success Team
Updated over a week ago

Why is a product in my Buy List or Purchase Requisition coming up with 0/0 quotes?

Written by The Customer Success Team
Updated over a week ago

Why can't I change the price of a product in my Requisition?

Written by The Customer Success Team
Updated over a week ago

Why don't products with quantities in my Purchase Requisition show on top of the list, even after I refresh my screen?

Written by The Customer Success Team
Updated over a week ago

Why can’t I see the [Submit] button when I try to submit my Purchase Requisition for approval?

Written by The Customer Success Team
Updated over a week ago

Purchase Orders

Can I be emailed a copy of my Purchase Order when it gets sent to the Supplier?

Written by The Customer Success Team
Updated over a week ago

We have two Purchase Orders with different departments and account codes, but the Supplier only raised one invoice for both the Purchase Orders. Can we just consolidate the Purchase Orders and link the invoice to the new Purchase Order?

Written by The Customer Success Team
Updated over a week ago

Can I write a note for the Supplier on every product line in my Purchase Order if I want to?

Written by The Customer Success Team
Updated over a week ago

How can I find the Purchase Orders generated from Purchase Requisitions?

Written by The Customer Success Team
Updated over a week ago

Cancel a Purchase Order and inform Supplier

Written by The Customer Success Team
Updated over a week ago

I'm trying to receive a Purchase Order, that is consolidated, into Inventory, but an 'Unprocessable Entity' error message keeps coming up, why?

Written by The Customer Success Team
Updated over a week ago

What does that mean, if a Purchase Order has a note saying 'Note: Unit Price with * denotes purchaser price'?

Written by The Customer Success Team
Updated over a week ago

Can I custom sort my Purchase Orders by 'Sent' date?

Written by The Customer Success Team
Updated over a week ago

Is there a way to close multiple Purchase Orders in bulk?

Written by The Customer Success Team
Updated over a week ago

Why aren't the Purchase Orders closing automatically, even when the Invoice is matched?

Written by The Customer Success Team
Updated over a week ago

Receiving Notes

Can I Receive Items from a Purchase Order to Multiple Stock Locations?

Find out how to receive items from a single PO using multiple Goods Receiving (GR) Notes.

Written by The Customer Success Team
Updated over a week ago

Where does the Unit Price come from?

You can now see the Unit Price of what you've ordered in your Receiving Note.

Written by The Customer Success Team
Updated over a week ago

Invoices & Credit Notes

Why is my Journal Entry total out of balance?

Understand how to successfully split your invoice items and why your Journal Entry Total may be out of balance.

Written by The Customer Success Team
Updated over a week ago

What is the difference between processed and reconciled invoices?

The guide outlines the difference between each invoice status type.

Written by The Customer Success Team
Updated over a week ago

Why am I not seeing the actual product line descriptions on my invoice?

Understanding the difference between how invoices are read.

Written by The Customer Success Team
Updated over a week ago

Why are my Invoice line items unlinked?

Written by The Customer Success Team
Updated over a week ago

Is there a way to mark an invoice as ‘Processed’ in Purchase Plus without actually processing it?

Written by The Customer Success Team
Updated over a week ago

Can I update an Invoice once it's been Reconciled?

Written by The Customer Success Team
Updated over a week ago

If I accidentally attach the incorrect Purchase Order to an Invoice, can this be fixed?

Written by The Customer Success Team
Updated over a week ago

What is the date range on documents that Purchase Plus can process?

Written by The Customer Success Team
Updated over a week ago

Can I re-open a Cancelled or Processed Credit Note?

Written by The Customer Success Team
Updated over a week ago

Edit Invoice Reference without opening Invoice

Written by The Customer Success Team
Updated over a week ago

My invoice numbers have spaces in them, will this be a problem for Purchase Plus?

Written by The Customer Success Team
Updated over a week ago

Can you change the date on an invoice that has been processed?

Written by The Customer Success Team
Updated over a week ago

We forgot to receive our goods to Inventory when we receipted the Invoice, what do we do to add them now?

Written by The Customer Success Team
Updated over a week ago

How do I move an invoice back to a Flagged state?

Find out what makes an invoice that was previously approved flagged again.

Written by The Customer Success Team
Updated over a week ago

Can I link multiple Purchase Orders to one Invoice?

Written by The Customer Success Team
Updated over a week ago

Is it possible to link an Invoice to a Purchase Order if the Purchase Order is for a different Supplier?

Written by The Customer Success Team
Updated over a week ago

If I attached the invoice to the Purchase Order after I received the order, what will the price be in Inventory?

Written by The Customer Success Team
Updated over a week ago

Why do some Invoices sent by the Supplier to Purchase Plus I take a while to show up?

Written by The Customer Success Team
Updated over a week ago

My Invoice has been sent to our invoicing email address, but it is not showing up yet, where is it?

Written by The Customer Success Team
Updated over a week ago

I’ve scanned an Invoice to Purchase Plus email address as a PDF, but I can only see a line item summary with no products showing, why?

Written by The Customer Success Team
Updated over a week ago

Some invoices are out of balance by only $-0.03, how do I fix this?

Written by The Customer Success Team
Updated over a week ago

The Invoice tax total is out of balance, how do I fix it?

Written by The Customer Success Team
Updated over a week ago

Is there a way that we can detach a purchase order from the invoice?

Written by The Customer Success Team
Updated over a week ago

Reduce Amount of Flagged Invoices

Written by The Customer Success Team
Updated over a week ago

Delete Invoices from Purchase Plus

Written by The Customer Success Team
Updated over a week ago

Process or Delete a Cancelled Invoice

Written by The Customer Success Team
Updated over a week ago

Why can’t I link multiple Invoices to a Credit Note?

Written by The Customer Success Team
Updated over a week ago

The Invoice has a wrong date/invoice number, how do I fix it?

Written by The Customer Success Team
Updated over a week ago

Process Credit Notes manually

Written by The Customer Success Team
Updated over a week ago

Why can I see invoices that need my Approval from our other 'child' properties, even though I’m not set as an Approver for the individual property(ies)?

Written by The Customer Success Team
Updated over a week ago

Why aren't all Account Codes displayed when adding codes to Purchase Orders or Invoices? And what do I do if I don't know the Department or Account code?

Written by The Customer Success Team
Updated over a week ago

Why can't I add the Account Code to an Invoice?

Written by The Customer Success Team
Updated over a week ago

My Invoices are in 'Open' Status, what does that mean, and how to fix it?

Written by The Customer Success Team
Updated over a week ago

Why can't I create a manual invoice for a Supplier that is newly created, or newly added to the Accounts Payable hub?

Written by The Customer Success Team
Updated over a week ago

Why do Paperless Invoices default to the Buyer as the Department, rather than being allocated to the assigned Department?

Written by The Customer Success Team
Updated over a week ago

I am having trouble processing invoices, when I click [Process] it freezes?

Written by The Customer Success Team
Updated over a week ago

Move a Processed Invoice back to 'Reconciled' stage

Written by The Customer Success Team
Updated over a week ago

Important Changes to PDF Paperless Invoicing - a detailed explanation

This article outlines in detail the amendments that we are introducing to paperless invoicing from June 10th 2020.

Written by The Customer Success Team
Updated over a week ago

Internal Requisitions

I have Internal Requisitions that need to be cancelled, but when I try to cancel them this error comes up 'Destination can't be blank'. What does that mean?

Written by The Customer Success Team
Updated over a week ago

When I raise an Internal Requisition, can I limit the product list to show just what is in my outlet, rather than showing the whole product list?

Written by The Customer Success Team
Updated over a week ago

Inventory & Stock Take

How do I split packages for Inventory?

Find out how to automatically split your products into individual items in Inventory.

Written by The Customer Success Team
Updated over a week ago

Update/add Department in a Stock Location

In this article, it will show you how you can update the department or add one to you stock location.

Written by The Customer Success Team
Updated over a week ago

How to delete empty Stock Levels

In this section, we will show you how to delete an empty stock ( 0 stock count) in your Inventory.

Written by The Customer Success Team
Updated over a week ago

Link Products in Inventory

Linking products in the inventory will let you merge duplicate products for receiving and stocktake.

Written by The Customer Success Team
Updated over a week ago

Is it possible to see the total value of a Stock Transfer?

Written by The Customer Success Team
Updated over a week ago

How do I calculate the Direct Purchase Value in my Stock Reconciliation Inventory Report?

Written by The Customer Success Team
Updated over a week ago

I have a value in the 'Price Adjustment Value' of my Stock Reconciliation report. Where does this come from?

Understanding the 'Price Adjustment Value' in the Stock Reconciliation report in the Inventory module.

Written by The Customer Success Team
Updated over a week ago

How can I complete weekly stock takes in Purchase Plus?

Written by The Customer Success Team
Updated over a week ago

Limit Certain Users to a particular Stock Location

Written by The Customer Success Team
Updated over a week ago

Print Stock Take Sheets by Category without starting a new Stock take

Written by The Customer Success Team
Updated over a week ago

Can I delete a duplicate open stocktake?

Written by The Customer Success Team
Updated over a week ago

Why doesn't my stocktake list include my linked products?

Written by The Customer Success Team
Updated over a week ago

Link Products when the Supplier sends a different Brand to the one ordered

Written by The Customer Success Team
Updated over a week ago

Record Temperatures of Received Goods for HACCP

Written by The Customer Success Team
Updated over a week ago

Stop a Certain Product from being Ordered in Error

Written by The Customer Success Team
Updated over a week ago

Can I change the price/value of an item in a closed stock take?

Written by The Customer Success Team
Updated over a week ago

Transfer Recipes as one Item between Stock Locations

Written by The Customer Success Team
Updated over a week ago

Enter or Update par levels in Inventory?

In this section, we will show you how to update par levels manually and via the import function.

Written by The Customer Success Team
Updated over a week ago

I am having trouble importing my stock take back into stock location, why am I getting an error message?

Written by The Customer Success Team
Updated over a week ago

Does Purchase Plus automatically update the Inventory period to the current month, or do I have to manually change it?

Written by The Customer Success Team
Updated over a week ago

Can I adjust the value of a product when I do a stock transfer? And can I adjust the value of a Purchase Order to match the Invoice?

Written by The Customer Success Team
Updated over a week ago

Can a bar code scanner be used with the Purchase Plus Inventory model?

Written by The Customer Success Team
Updated over a week ago

How do we use the Par level function in the Inventory module?

Written by The Customer Success Team
Updated over a week ago

Change Item/Unit Value in Stock Location

Update the value of an item in a Stock Location.

Written by The Customer Success Team
Updated over a week ago

Why can’t I delete a product from Inventory?

Written by The Customer Success Team
Updated over a week ago

What is the difference between a Stock Transfer and a Stock Variance?

Written by The Customer Success Team
Updated over a week ago

Why can't I create a Stock Transfer?

Written by The Customer Success Team
Updated over a week ago

Is there a report that will show me what stock has been transferred to a Location, and if I transferred it correctly?

Written by The Customer Success Team
Updated over a week ago

Adjust Stock Levels

Written by The Customer Success Team
Updated over a week ago

Allow Negative Stock Levels

Written by The Customer Success Team
Updated over a week ago

Why is the 'Stock Movement' report showing “0” for the Cost of Goods Sold quantity for this month?

Written by The Customer Success Team
Updated over a week ago

Can I do a Stocktake for just one Stock Location/Outlet? And how do I do that?

Written by The Customer Success Team
Updated over a week ago

Why does the Stocktake status show last month instead of the current month?

Written by The Customer Success Team
Updated over a week ago

We are trying to do our stocktake for the current month, but I can only see last month, what do I do?

Written by The Customer Success Team
Updated over a week ago

I have beverage transfers to do, but I have clicked 'Start All' under Stocktake. Will this change the current stock quantity if the transfers are approved after that button is clicked?

Written by The Customer Success Team
Updated over a week ago

While I was doing stocktake I found and updated an item with an incorrect price, how will this affect Stocktake?

Written by The Customer Success Team
Updated over a week ago

Add products to Stock take, that are not in the Stock Location in Purchase Plus

Written by The Customer Success Team
Updated over a week ago

Can I clear stock variances during a Stocktake?

Written by The Customer Success Team
Updated over a week ago

Clear Expense Locations and View Stock Value once Cleared

Written by The Customer Success Team
Updated over a week ago

Why can’t I close my Stocktake, even though variances are at '0'?

Written by The Customer Success Team
Updated over a week ago

Can I delete a closed Stocktake?

Written by The Customer Success Team
Updated over a week ago

Budgets

Can we have two organisations set up for Budget approval reasons?

Written by The Customer Success Team
Updated over a week ago

Buy Lists & Self Managed Pricing

Delete a Self-Managed Pricing Catalogue

In this section, we will show you how you can delete a Self-Managed Pricing Catalogue from your account.

Written by The Customer Success Team
Updated over a week ago

Import Self-Managed Pricing Catalogue as a Buy List

Written by The Customer Success Team
Updated over a week ago

What is Contract Pricing, and how do I create a Contract Pricing Catalogue?

Written by The Customer Success Team
Updated over a week ago

Check the Price of a Product in a Buy List

Written by The Customer Success Team
Updated over a week ago

If I create an informal product in a manual invoice screen, will that product be available to use again later? Or do I need to create it again?

Written by The Customer Success Team
Updated over a week ago

Why can't I add a product to my Buy List through the Supplier’s catalogue?

Written by The Customer Success Team
Updated over a week ago

Why is my Buy List missing some quotes?

In this section, we will show you what to do if product quotes are no longer displayed in your Buy List.

Written by The Customer Success Team
Updated over a week ago

User Accounts

Add Users to Another Organisation

This guide is also helpful in understanding why you may not be able to add a User to your current organisation.

Written by The Customer Success Team
Updated over a week ago

I can't find a User Account in Purchase Plus, where did it go!?

Written by The Customer Success Team
Updated over a week ago

How can I change the Password of a User in our organisation? (Buyer)

Written by The Customer Success Team
Updated over a week ago

Why is it asking me to change my password?

Written by The Customer Success Team
Updated over a week ago

How can I check if a User is set up to receive notifications for Orders or Invoices that require their Approval?

Written by The Customer Success Team
Updated over a week ago

Can I delete a User's account in our organisation (Both Purchasers & Supplier account)?

Written by The Customer Success Team
Updated over a week ago

How do I update my User Account with new details?

In this section we will show you how to update your User account contact information

Written by The Customer Success Team
Updated over a week ago

My Suppliers

Export My Suppliers List

Download an Excel spreadsheet csv file of the list of Suppliers and their details.

Written by The Customer Success Team
Updated over a week ago

How can I change the name of a Supplier in Purchase Plus?

Written by The Customer Success Team
Updated over a week ago

Can an Informal Supplier send you a catalogue to upload, so I don't have to create them myself? And how do I check if they are an Informal Supplier?

Written by The Customer Success Team
Updated over a week ago

I have an Informal Supplier that needs a name change, can I do this myself?

Written by The Customer Success Team
Updated over a week ago

Check Supplier Email Address, and if a Purchase Order has been sent

Written by The Customer Success Team
Updated over a week ago

Are the spaces between the ABN numbers for my supplier going to be an issue?

Written by The Customer Success Team
Updated over a week ago

Why am I unable to purchase from a Marketboomer Supplier?

In this section, we will explain some of the reasons you may be having issues buying from a particular Supplier.

Written by The Customer Success Team
Updated over a week ago

How do I identify who is a Formal Supplier of Purchase Plus?

Written by The Customer Success Team
Updated over a week ago

An Informal Supplier is still not visible when trying to raise an Informal Requisition, even after I have successfully imported them into the Accounts Payable hub. Why is this?

Written by The Customer Success Team
Updated over a week ago

Accounts Payable

How do I change my Accounts Payable Export Format?

In this section we will show you how to change the export format of your file to match the external accounts system in use.

Written by The Customer Success Team
Updated over a week ago

A Credit Note that is in 'Processed' state has not been imported into my Accounting System. Why is that?

Written by The Customer Success Team
Updated over a week ago

Approve Flagged Invoices in Bulk

Written by The Customer Success Team
Updated over a week ago

What happens to my pre-existing data if I delete or update my chart of accounts/GL codes?

Written by The Customer Success Team
Updated over a week ago

I have an invoice in a 'Flagged Externally' state, and I can't change or approve it. What does that mean?

Written by The Customer Success Team
Updated over a week ago

Where do my rounding adjustments go?

In this article, we outline what happens to the rounding adjustments on an invoice.

Written by The Customer Success Team
Updated over a week ago

Approval Workflows & Invoice Approvers

Update Approval Limit of a Requisition Approver

In this section, it will show you how you can update the approval limit of a Purchase Requisition approver.

Written by The Customer Success Team
Updated over a week ago

Replace a User in a Requisition Approval Workflow

Best practices when updating your Approval Workflows and replacing them with a different user.

Written by The Customer Success Team
Updated over a week ago

What will happen if I create a Purchase Requisition for a Department that has no Approval Workflow assigned?

Written by The Customer Success Team
Updated over a week ago

I received a notification to Approve a Requisition, but I can’t find it under my ‘Awaiting my Approval’ tab. Where did it go?

Written by The Customer Success Team
Updated over a week ago

Why can't I Approve a Requisition?

Written by The Customer Success Team
Updated over a week ago

Why don’t I see quotes on Purchase Requisitions that I have to approve at the 'Parent' level of my hub?

Written by The Customer Success Team
Updated over a week ago

Remove User as Invoice Approver

Written by The Customer Success Team
Updated over a week ago

Can I set up a Purchase Request limit for someone?

Written by The Customer Success Team
Updated over a week ago

Can there be an Approval Limit set for Operational Approvers?

Written by The Customer Success Team
Updated over a week ago

Is it possible to restrict an Approver to certain permissions at the 'Parent' level in a hub set up?

Written by The Customer Success Team
Updated over a week ago

Personas

What persona is needed to be able to do a Punchout order?

Written by The Customer Success Team
Updated over a week ago

Supplier Catalogues

Is there a way to recall a scheduled Catalogue import as I want to schedule a new one?

Written by The Customer Success Team
Updated over a week ago

Creating a New Product

Struggling to find a suitable description for your product? We may have to create a new one for you.

Written by The Customer Success Team
Updated over a week ago

How do I remove products from my catalogue(s)?

Written by The Customer Success Team
Updated over a week ago

I've found duplicate or incorrect product descriptions, what do I do?

In this section, we will show you what to do if you find a duplicate or an incorrect item description.

Written by The Customer Success Team
Updated over a week ago

Why is the item price in the catalogue different to the price on the Purchase Order/Invoice?

Written by The Customer Success Team
Updated over a week ago

How do I verify if a product is from a Supplier's catalogue?

Written by The Customer Success Team
Updated over a week ago

Is there a way to view my Supplier’s pricing without raising a Purchase Requisition?

Written by The Customer Success Team
Updated over a week ago

How do I download or print a copy of my supplier catalogue?

In this guide, we will show you how to print a Catalogue.

Written by The Customer Success Team
Updated over a week ago

Access a Supplier's Catalogues to look up Pricing

Written by The Customer Success Team
Updated over a week ago

Can you please advise the country code for UK? I got an error, why is that?

Written by The Customer Success Team
Updated over a week ago

Snapshots

I tried to run the 'Who bought what' report for data from over two years ago, and it's not showing any results. Why not?

Written by The Customer Success Team
Updated over a week ago

Is there a Snapshot that will show Purchase Orders, mapped by Supplier, and shows our own Product code on the spreadsheet?

Written by The Customer Success Team
Updated over a week ago

Is there a Snapshot that shows Buy List potential quotes, pivoted by Supplier details?

Written by The Customer Success Team
Updated over a week ago

Is it possible to run the 'Period End Balances - Detail' report for previous months?

Written by The Customer Success Team
Updated over a week ago

Is there a report that shows me the last time my Suppliers' updated their prices?

Written by The Customer Success Team
Updated over a week ago

Can I run a ‘Requisitions Awaiting Approval’ Snapshot report?

Written by The Customer Success Team
Updated over a week ago

Is there a report I can run to show me what deliveries will be coming today or tomorrow, so the Receiving team can prepare?

Written by The Customer Success Team
Updated over a week ago

Do we have a report that will show me missing/outstanding items from an order?

Written by The Customer Success Team
Updated over a week ago

Which Report/Snapshot can show me the latest quoted prices on products?

Written by The Customer Success Team
Updated over a week ago

Is there a snapshot report for products from Inventory being exported to our invoicing system?

Written by The Customer Success Team
Updated over a week ago

Which Snapshot report shows me the Invoices imported from Purchase Plus into our Invoicing system?

Written by The Customer Success Team
Updated over a week ago

Export a list of Purchase Plus Users

Written by The Customer Success Team
Updated over a week ago

Why are Deleted Users still showing in the 'Delegation of Authority' snapshot?

Written by The Customer Success Team
Updated over a week ago

My Customers

What does 'Purchaser Preferred Pricing' mean?

Written by The Customer Success Team
Updated over a week ago

How do I download a customer list with email addresses to send invoices to?

Written by The Customer Success Team
Updated over a week ago

Which snapshot do I run to show me which products my customers bought the most of?

Written by The Customer Success Team
Updated over a week ago

Is it possible to download a customer list for each Catalogue?

Written by The Customer Success Team
Updated over a week ago

How can I change my Customer's or Purchaser’s number?

Written by The Customer Success Team
Updated over a week ago

How do I add new products to my Supplier Catalogue?

Written by The Customer Success Team
Updated over a week ago

Why can't my Buyer(s) see my products as a Supplier?

In this section, we will explain some of the reasons your customers may be unable to see your products.

Written by The Customer Success Team
Updated over a week ago

Is it possible to remove old orders from the 'New' folder of my 'Customer Orders' window?

Written by The Customer Success Team
Updated over a week ago

Is there a way to know which Suppliers use Purchase Plus?

I am preparing to merge multiple Supplier companies into one new organisation that will have a new Purchase Plus account. What do I need to do?

Change between Organisations & Accounts in Purchase Plus

Webinars - Buyers & Suppliers

How can I check the department number? I can’t seem to do it system settings?

How do I add an attachment in a Purchase Requisition?

How to add/update a new user into a Role for your Approval Workflows

What is punchout?

Raise an Internal Requisition through a Buy List

My Purchase Requisition that I created last week has disappeared, where did it go?

What do the orange lines on some of my Purchase Requisitions mean?

Why can't I see the green '+' button?

Can I create a Requisition through 'My Suppliers'?

Leave a Comment on the Purchase Order for the Supplier

Why can’t I find my Department or Account code when I'm creating a Purchase Requisition?

Why is the ‘Origin’ name blank in the Purchase Requisition?

Why is a product in my Buy List or Purchase Requisition coming up with 0/0 quotes?

Why can't I change the price of a product in my Requisition?

Why don't products with quantities in my Purchase Requisition show on top of the list, even after I refresh my screen?

Why can’t I see the [Submit] button when I try to submit my Purchase Requisition for approval?

Can I be emailed a copy of my Purchase Order when it gets sent to the Supplier?

We have two Purchase Orders with different departments and account codes, but the Supplier only raised one invoice for both the Purchase Orders. Can we just consolidate the Purchase Orders and link the invoice to the new Purchase Order?

Can I write a note for the Supplier on every product line in my Purchase Order if I want to?

How can I find the Purchase Orders generated from Purchase Requisitions?

Cancel a Purchase Order and inform Supplier

I'm trying to receive a Purchase Order, that is consolidated, into Inventory, but an 'Unprocessable Entity' error message keeps coming up, why?

What does that mean, if a Purchase Order has a note saying 'Note: Unit Price with * denotes purchaser price'?

Can I custom sort my Purchase Orders by 'Sent' date?

Is there a way to close multiple Purchase Orders in bulk?

Why aren't the Purchase Orders closing automatically, even when the Invoice is matched?

Can I Receive Items from a Purchase Order to Multiple Stock Locations?

Where does the Unit Price come from?

Why is my Journal Entry total out of balance?

What is the difference between processed and reconciled invoices?

Why am I not seeing the actual product line descriptions on my invoice?

Why are my Invoice line items unlinked?

Is there a way to mark an invoice as ‘Processed’ in Purchase Plus without actually processing it?

Can I update an Invoice once it's been Reconciled?

If I accidentally attach the incorrect Purchase Order to an Invoice, can this be fixed?

What is the date range on documents that Purchase Plus can process?

Can I re-open a Cancelled or Processed Credit Note?

Edit Invoice Reference without opening Invoice

My invoice numbers have spaces in them, will this be a problem for Purchase Plus?

Can you change the date on an invoice that has been processed?

We forgot to receive our goods to Inventory when we receipted the Invoice, what do we do to add them now?

How do I move an invoice back to a Flagged state?

Can I link multiple Purchase Orders to one Invoice?

Is it possible to link an Invoice to a Purchase Order if the Purchase Order is for a different Supplier?

If I attached the invoice to the Purchase Order after I received the order, what will the price be in Inventory?

Why do some Invoices sent by the Supplier to Purchase Plus I take a while to show up?

My Invoice has been sent to our invoicing email address, but it is not showing up yet, where is it?

I’ve scanned an Invoice to Purchase Plus email address as a PDF, but I can only see a line item summary with no products showing, why?

Some invoices are out of balance by only $-0.03, how do I fix this?

The Invoice tax total is out of balance, how do I fix it?

Is there a way that we can detach a purchase order from the invoice?

Reduce Amount of Flagged Invoices

Delete Invoices from Purchase Plus

Process or Delete a Cancelled Invoice

Why can’t I link multiple Invoices to a Credit Note?

The Invoice has a wrong date/invoice number, how do I fix it?

Process Credit Notes manually

Why can I see invoices that need my Approval from our other 'child' properties, even though I’m not set as an Approver for the individual property(ies)?

Why aren't all Account Codes displayed when adding codes to Purchase Orders or Invoices? And what do I do if I don't know the Department or Account code?

Why can't I add the Account Code to an Invoice?

My Invoices are in 'Open' Status, what does that mean, and how to fix it?

Why can't I create a manual invoice for a Supplier that is newly created, or newly added to the Accounts Payable hub?

Why do Paperless Invoices default to the Buyer as the Department, rather than being allocated to the assigned Department?

I am having trouble processing invoices, when I click [Process] it freezes?

Move a Processed Invoice back to 'Reconciled' stage

Important Changes to PDF Paperless Invoicing - a detailed explanation

I have Internal Requisitions that need to be cancelled, but when I try to cancel them this error comes up 'Destination can't be blank'. What does that mean?

When I raise an Internal Requisition, can I limit the product list to show just what is in my outlet, rather than showing the whole product list?

How do I split packages for Inventory?

Update/add Department in a Stock Location

How to delete empty Stock Levels

Link Products in Inventory

Is it possible to see the total value of a Stock Transfer?

How do I calculate the Direct Purchase Value in my Stock Reconciliation Inventory Report?

I have a value in the 'Price Adjustment Value' of my Stock Reconciliation report. Where does this come from?