FAQs & Troubleshooting

Come across something unusual in Purchase Plus? Pop in here to see if we can help.

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116 articles in this collection
Written by The Customer Success Team and Colin Egert
Invoices & Credit Notes

We forgot to receive our goods to Inventory when we receipted the Invoice, what do we do to add them now?

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Written by The Customer Success Team
Updated over a week ago

Can I link multiple Purchase Orders to one Invoice?

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Written by The Customer Success Team
Updated over a week ago

Is it possible to link an Invoice to a Purchase Order if the Purchase Order is for a different Supplier?

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Written by The Customer Success Team
Updated over a week ago

If I attached the invoice to the Purchase Order after I received the order, what will the price be in Inventory?

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Written by The Customer Success Team
Updated over a week ago

Why do some Invoices sent by the Supplier to Purchase Plus I take a while to show up?

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Written by The Customer Success Team
Updated over a week ago

My Invoice has been sent to our Invoicing email address, but it is not showing up yet, where is it?

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Written by The Customer Success Team
Updated over a week ago

I’ve scanned an Invoice to Purchase Plus email address as a PDF, but I can only see a line item summary with no products showing, why?

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Written by The Customer Success Team
Updated over a week ago

Some invoices are out of balance by only $-0.03, how do I fix this?

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Written by The Customer Success Team
Updated over a week ago

The Invoice tax total is out of balance, how do I fix it?

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Written by The Customer Success Team
Updated over a week ago

The Invoice has a wrong date, how do I fix it?

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Written by The Customer Success Team
Updated over a week ago

How can I reduce the amount of Flagged Invoices?

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Written by The Customer Success Team
Updated over a week ago

How do I Delete Invoices?

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Written by The Customer Success Team
Updated over a week ago

What do I do to Process or Delete a Cancelled Invoice?

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Written by The Customer Success Team
Updated over a week ago

Why can’t I link multiple Invoices to a Credit Note?

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Written by The Customer Success Team
Updated over a week ago

Can I process Credit Notes manually?

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Written by The Customer Success Team
Updated over a week ago

Why can I see invoices that need my Approval from our other 'child' properties, even though I’m not set as an Approver for the individual property(ies)?

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Written by The Customer Success Team
Updated over a week ago

Why aren't all Account Codes displayed when adding codes to Purchase Orders or Invoices? And what do I do if I don't know the Department or Account code?

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Written by The Customer Success Team
Updated over a week ago

Why can't I add the Account Code to an Invoice?

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Written by The Customer Success Team
Updated over a week ago

My Invoices are in 'Open' Status, what does that mean and what do I do to fix it?

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Written by The Customer Success Team
Updated over a week ago

Why can't I create a manual invoice for a Supplier that is newly created, or newly added to the Accounts Payable hub?

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Written by The Customer Success Team
Updated over a week ago

Can I create an invoice manually for Suppliers that are enabled for sending Invoices electronically?

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Written by The Customer Success Team
Updated over a week ago

Why do Paperless Invoices default to the Buyer as the Department rather than being allocated to the assigned Department?

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Written by The Customer Success Team
Updated over a week ago

I am having trouble processing Invoices, when I click [Process] it freezes, can you please help me?

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Written by The Customer Success Team
Updated over a week ago

How do I move a Processed Invoice that is stuck in 'Processing' back to 'Reconciled' stage?

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Written by The Customer Success Team
Updated over a week ago

Important Changes to PDF Paperless Invoicing - a detailed explanation

This article outlines in detail the amendments that we are introducing to paperless invoicing from June 10th 2020.
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Written by The Customer Success Team
Updated over a week ago
Inventory & Stock Take

Can a bar code scanner be used with the Purchase Plus Inventory model?

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Written by The Customer Success Team
Updated over a week ago

How do we use the Par level function in the Inventory module?

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Written by The Customer Success Team
Updated over a week ago

How do I change the item/unit value in my Stock Locations?

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Written by The Customer Success Team
Updated over a week ago

Why can’t I delete a product from Inventory?

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Written by The Customer Success Team
Updated over a week ago

What is the difference between a Stock Transfer and a Stock Variance?

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Written by The Customer Success Team
Updated over a week ago

Why can't I create a Stock Transfer?

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Written by The Customer Success Team
Updated over a week ago

Is there a report that will show me what stock has been transferred to a Location, and if I transferred it correctly?

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Written by The Customer Success Team
Updated over a week ago

How do I adjust Stock levels?

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Written by The Customer Success Team
Updated over a week ago

How do I allow negative Stock levels?

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Written by The Customer Success Team
Updated over a week ago

Why is the 'Stock Movement' report showing “0” for the Cost of Goods Sold quantity for this month?

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Written by The Customer Success Team
Updated over a week ago

Can I do a Stocktake for just one Stock Location/Outlet? And how do I do that?

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Written by The Customer Success Team
Updated over a week ago

Why does the Stocktake status show last month instead of the current month?

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Written by The Customer Success Team
Updated over a week ago

We are trying to do our stocktake for the current month, but I can only see last month, what do I do?

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Written by The Customer Success Team
Updated over a week ago

I have beverage transfers to do, but I have clicked 'Start All' under Stocktake. Will this change the current stock quantity if the transfers are approved after that button is clicked?

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Written by The Customer Success Team
Updated over a week ago

While I was doing stocktake I found and updated an item with an incorrect price, how will this affect Stocktake?

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Written by The Customer Success Team
Updated over a week ago

I have found products in my bar that are not in the Stock Location in Purchase Plus, how do I add them into my Stocktake?

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Written by The Customer Success Team
Updated over a week ago

Can I clear stock variances during a Stocktake?

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Written by The Customer Success Team
Updated over a week ago

How do I clear my Expense Locations, and where does the stock value go once cleared?

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Written by The Customer Success Team
Updated over a week ago

Why can’t I close my Stocktake, even though variances are at '0'?

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Written by The Customer Success Team
Updated over a week ago

Can I delete a closed Stocktake?

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Written by The Customer Success Team
Updated over a week ago
Supplier Catalogues

Is there a way to recall a scheduled Catalogue import as I want to schedule a new one?

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Written by The Customer Success Team
Updated over a week ago

Creating a New Product

Struggling to find a suitable description for your product? We may have to create a new one for you.
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Written by The Customer Success Team
Updated over a week ago

How do I remove products from my catalogue(s)?

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Written by The Customer Success Team
Updated over a week ago

I've found duplicate or incorrect product descriptions, what do I do?

In this section, we will show you what to do if you find a duplicate or an incorrect item description.
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Written by The Customer Success Team
Updated over a week ago

Why is the item price in the catalogue different to the price on the Purchase Order/Invoice?

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Written by The Customer Success Team
Updated over a week ago

How do I verify if a product is from a Supplier's catalogue?

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Written by The Customer Success Team
Updated over a week ago

Is there a way to view my Supplier’s pricing without raising a Purchase Requisition?

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Written by The Customer Success Team
Updated over a week ago

Can I have access my Suppliers' Catalogues so that I can look up pricing please?

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Written by The Customer Success Team
Updated over a week ago

How do I print a copy of my Catalogues?

In this guide, we will show you how to print a Catalogue.
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Written by The Customer Success Team
Updated over a week ago

Can you please advise the country code for UK? I tried ‘UK’ but it didn’t work and I got an error, why is that?

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Written by The Customer Success Team
Updated over a week ago