How and when will I be billed for the 1% Digital Fee?

Marketboomer will invoice you monthly in arrears i.e. invoices will be raised in early February for January 2022 fees.

Will the 1% fee cover ERP connection and support, and how/when can we commence this process?

AStore Shop will include a connection to the Purchase Plus API for products, pricing, purchase orders and invoices. An API pack with answers to frequently asked questions will be provided to suppliers upon receipt of the completed supplier agreement, for those that would like to connect to the API. A nominated third party can be contacted for technical configuration questions (custom interface work will be chargeable).

Will I receive new log-in details for AStore Shop?

No, suppliers do not have access to AStore Shop, that platform is for AStore Shop members/buyers only. Suppliers will continue to work in Purchase Plus as normal.

How will a product’s ranking/order be shown when searched by customers?

Version 1 will follow a simple algorithm; products with images will surface to the top and will be sorted alphabetically. The AStore Shop includes options for filtering and searching by brand, category, supplier and price.

How will our product images be uploaded to AStore Shop?

Upon receipt of your signed new Agreement, you will receive information on the required image format and how to send in your image submissions to Marketboomer to upload to your Master image file. Further details can be seen in this help guide.

You are also able to upload your images from your side to your Supplier image file in your Purchase Plus account. Check out this guide for more information.

What happens if we don’t have product images?

Grey coloured general placeholder icons will be used for products without images. This will impact your performance on the platform. Future tenders from AStore Shop will feature image availability and quality as key selection criteria.

How do we specify pricing for customers in a particular location and state? (e.g. Metro, State, Regional)

The same way you do today through Purchase Plus by creating a catalogue, and assigning it to the customers based on region, as seen here.

How can we indicate miscellaneous charges like delivery fees in Customer Orders?

The same way you do today through Purchase Plus here.

Will the system include live Stock management? e.g. Will an SKU be assigned as 'out of stock' once the assigned par level is exhausted?

Not at this time. AStore functionality will continue to develop as we grow. We welcome feedback from our customers and this may be developed in future versions.

Our business has multiple price files for different locations, will this be possible?

Yes – you load price files the same way you do today in Purchase Plus.

Will we have the option to include additional information for SKU's such as dietary or allergens?

Yes. AStore functionality will continue to develop as we grow. We welcome feedback from our customers and this may be developed in future versions.

When an order is placed in the AStore Shop, how will it be received?

It will be received the same way as it is today, via your nominated Customer Service email inbox, and available in your Purchase Plus account.

How will order cut off times be managed through the system?

AStore functionality will continue to develop as we grow. We welcome feedback from our customers and this may be developed in future versions.

Our products come in a variety of sizes, how will we ensure our customers can order their preferred CTN or each SKU?

It will be managed the same way as it is today via Purchase Plus; this is by the UOM qualifiers in the master catalogue.

What happens if a member doesn’t have a trading account with us?

Whilst this is completely your process, the simpler and easier the credit applications are, the faster the process will be to trade with members. The 2-week window is to allow for Member set up and also for Suppliers to raise any questions/concerns about Members. Please establish credit terms with Members where there is a need to do so.

What is the resolution process if there are pricing errors seen in the system and invoicing?

Like all eCommerce Platforms, pricing is the responsibility of the Supplier.

Who do we reach out to if we need help with AStore Shop?

Supplier Support is provided by Marketboomer via [email protected]. Buyer Support is provided by the Accor AStore team.

Can I facilitate Punchout to my existing online ordering platform via AStore Shop?

No, AStore Shop is a marketplace environment and does not integrate with other e-commerce platforms.