Once an invoice is in [Reconciled] state, no amendments can be made. The invoice needs to be re-opened, it will then revert to an Open status and edits can be made.

To do this, please follow the below steps.

  1. From [Dashboard], go to [Documents] [Invoices], click on the [Reconciled] tab. Search for the invoice in the 'Search for Invoices' field.

2. Click on the invoice number and open the body of the invoice. Once inside,

click on the yellow [Reopen] button, as below.

3. Make any necessary edits. When the edits are complete and the invoice balances, click the yellow [Complete] button, as below. The invoice will now move to [Flagged] status, and can be adjusted.

View help article: Approve Flagged Invoices

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