Please make sure all scanner requirements are met and ensure you follow all the steps on how to scan to extract invoice information accurately.
How to send documents:
Use the "to" section of the email, "cc" and "bcc" will not work.
The email address (PIEA) can be found at Suppliers> My Suppliers, the one address is for all informal suppliers.
The ABN / Business Number within P+ is used to identify the supplier. Without it the invoice will fail back to a human intervention queue.
Only PDF documents are supported.
PDF file must be unlocked/not password protected.
Scanner resolution, 300DPI will give best results.
Scan in colour or greyscale, black & white is not recommended.
A scanner equipped with an automatic document feeder (ADF) will make the physical scanning process faster at your end.
Tips for best quality scans:
One invoice per PDF file.
Invoices must be unaltered, no secondary pen marks or stamps.
Page layout, use portrait orientation.
Avoid using the zoom on the scanner. Scan the document in its native size and dimensions.
Ensure (flatbed) scanner glass is clean, following the scanner instructions, use a cleaning solution and a lint-free cloth regularly.
Ensure documents are square and neatly stacked on the document feeder. Non-square documents may result in cropped data (invoice number/date etc) within the scanned PDF file.
Load slightly fewer documents in the scanner feeder than the scanner's listed capacity. For example, if the feeder is for max 20 pages scan 15 pages at a time.
Double check there are no staples, clips etc.
Try a blank page between each invoice, some scanners can separate each invoice to a separate file by inserting a blank page between each invoice. This will allow you to scan more than one invoice at a time while still achieving one invoice per file.
Hand written invoices cannot be successfully read, these need to be created manually within P+, check out the below guide.
Invoice without Purchase Order