Follow the below, if you are using the AP processing integration in Purchase Plus.

1. In [Settings] - [Accounts Payable] click the [View] icon.

2. Copy and paste the External URL into a Word document, then delete it from the External URL field (you'll need to paste it back in here later, so don't lose it!).

3. In [Documents] - [Invoices] open the invoice that is stuck in Processing and click the yellow [Halt] button in the bottom right of the screen.

4. In your Accounts Payable Hub, reinsert the External URL.

5. Your Invoice will now be in a reconciled state. Open the Invoice and click on the [Process] to reprocess your Invoice.

Your Invoice will now be processed.

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