If you find yourself unable to buy from a particular Supplier that uploads and maintains their catalogues on Purchase Plus, there may be several reasons:

To check whether a Supplier is enabled on your account, go to [Suppliers] [My Suppliers] and search for the supplier in the search box.

If you cannot find the Supplier in your Supplier list, you will need to add them. See: Add a Supplier

To check whether a Supplier is disabled on your account, go to [Suppliers] [My Suppliers] and search for the supplier in the search box.

If the Supplier is connected to your account, ensure they are 'Enabled'. If there is an "X" in the enabled column, it means the Supplier is not enabled on your account, and you will not be able to purchase from them at present. To enable the Supplier, click on the [Edit] icon to the left of the Supplier's name.

In the pop-up window, tick the [Enabled?] checkbox and then select the [Update] button.

The Supplier has now been enabled on your account.

See Add a Supplier to the Accounts Payable Hub

If you are trying to purchase from a Marketboomer Supplier on a Buy List, but they do not appear in the Supplier drop-down options of any product they are known to sell, it may be that they have been disabled at the Buy List level.

See: Disable and enable suppliers on a Buy List

If you are trying to purchase from a Marketboomer Supplier on a Buy List, but they do not appear in the Supplier options drop-down of a particular product they are known to sell, it may be that they have been disabled at the Buy List level.

See: Disable a supplier for an individual product in a Buy List

If none of the above reasons solves the issue, you will need to contact the Supplier, as the problem may be caused by their account. You can refer them to the document Buyer is unable to see my products.

If after contacting the Supplier you continue to have problems, please contact us via live chat, [email protected] or 1300 411 014, and we'll be more than happy to help.
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